Shipping and Delivery Policy
Thank you for choosing Playful Minds as your preferred online toy store in UAE. We strive to provide you with the best shopping experience and ensure that your orders are delivered in a timely and hassle-free manner.
Order Processing & Shipping
Shipping Locations
We currently offer shipping services within India.
Order Processing Time
Once your order is successfully placed on our website, we will start processing it within 1-2 business days. Business days exclude weekends and public holidays.
Shipping Methods
We have partnered with reputed courier services to ensure reliable and secure delivery of your orders. The shipping method and courier service used may vary depending on your location and the size/weight of the package.
Charges & Estimated Delivery
Shipping Charges
We offer free shipping on all orders.
Estimated Delivery Time
Typically, orders are delivered within 3-7 business days from the date of shipment. This depends on various factors such as your location, courier service, and product availability.
Order Tracking & Delivery
Order Tracking
Once your order is shipped, we will provide you with a tracking number and relevant courier information via email or SMS. You can use this to track the status of your order on the courier service’s website.
Delivery Attempts
The courier service will make multiple attempts to deliver your order. If you are unavailable, they may contact you via phone or email to schedule a convenient time. Please ensure accurate contact details are provided.
Non-Delivery
In rare cases where delivery cannot be completed due to an incorrect address or unavailability, the order will be returned to us. We will attempt to contact you to arrange re-delivery. Additional shipping charges may apply for re-delivery.
Changes, Damages & Cancellations
Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery. We may request supporting evidence, such as photographs, to initiate the return or exchange process.
Order Cancellation
Please contact our support team as soon as possible. We can only cancel orders that have not been shipped. Once shipped, it can only be returned as per our Return Policy.
Change of Shipping Address
Please contact us immediately if you need to change the address. We will make every effort to accommodate your request if the order has not been dispatched.
Customs and Duties
Any applicable customs duties, taxes, or fees imposed by government authorities are the responsibility of the customer.
Communication & Support
We will keep you updated regarding your order status through email or SMS. Please ensure your contact information provided during checkout is accurate.
If you have any questions, concerns, or need assistance regarding shipping and delivery, please feel free to contact our customer support team.
Playful Minds Support
Email: support@playfulminds.ae